Terms and Conditions.

These term and conditions apply to Small Moves & Van Hire London (Vans with Drivers Only) and it’s other trading names.
There is an effort to lay things out in plain English so as to be easley understood.
At all times it should be understood that Small Moves Van & Driver service is a very basic service which is reflected in our prices and that we are an alternative to conventional moving services and an alternative to Self Drive Van Hire.
These Terms and conditions may be altered, amended and updated at any time by Small Moves and where appropriate applied retrospectively.

• All charges are calculated from the when the Van & Driver leaves our base until it will arrive back.  Also any the cost of any parking tickets incurred while carrying out a job will be passed onto the customer.
• Where an estimate has been given it must be understood that this is not a fixed price quote and all charges are calculated as per our published price list.
• Where a congestion charge has been incurred on a customers job the cost will be passed onto the customer.
• By booking a Van & Driver by telephone or via the internet you have agreed to our terms and conditions and to make full payment on completion.
• In general, customers book a time for a Van & Driver to arrive.  While every effort is made to arrive at the appointed time there are many factors which can cause a Van & Driver to arrive late, therefore it should be understood that there is no guarantee that a Van will arrive on time and no liability or penalty can be attributed should a Van arrive late.   If a Van is going to be more than 15 minutes late the driver will attempt to contact the customer by phone and advise of an arrival time.
• Insurance.  In general your goods are not insured, however your household insurance may cover your goods while being moves.  Customers who require insurance are advised to make their own arrangements.
• Over recent years parking conditions have changed and it is not possible to carry out some jobs without incurring a Fixed Penalty Charge.  If such a charge is incurred the cost will be passed onto the customer.
• Your responsibility.  If there are any access problems associated with you job or there are any conditions that make your job unusual such as access via an external fire escape or spiral stair way you must advise us.  Also if there is any change to the circumstances of your job, you must advise us as soon as you know.

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